Terms of Service

Welcome to Lirra. These Terms of Service (the "Terms") are a legally binding agreement between you and Beneva Health & Behavioral Services Inc. ("Lirra," "we," "us," or "our"), the operator of the Lirra mobile application, the website at joinlirra.com, and related services (together, the "Services").

By creating an account, accessing, or using the Services, you agree to these Terms, to our Privacy Policy, and to our Community Guidelines at joinlirra.com/community-guidelines, each of which is incorporated into these Terms by reference. You agree that your electronic acceptance of these Terms constitutes your legal signature and has the same force and effect as a handwritten signature. If you do not agree, do not use the Services.

1. Eligibility

To create an account and use the Services, you represent and warrant that you:

• are at least 18 years old;
• are legally able to enter into a binding contract;
• are not prohibited by law from using the Services;
• have never been convicted of a felony or indictable offense (or a crime of similar severity), a sex crime, or any crime involving violence or threat of violence, and are not required to register as a sex offender with any government registry; and
• have not previously been removed or banned from the Services by us.

We may — but are not obligated to — take steps to verify eligibility, and we may require additional age verification if we reasonably believe a user may be under 18. We may suspend or terminate any account that we believe violates these requirements, and we reserve the right to refuse service to anyone for lawful reasons consistent with applicable law and these Terms.

2. Your account and communications

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to provide accurate, current information, to keep it up to date, and to notify us immediately at [email protected] if you suspect unauthorized access. You may not use another person's account, sell or transfer your account, or create an account for anyone other than yourself.

By creating an account, you consent to receive service communications from us, including security notifications, verification emails, login alerts, account updates, service announcements, and subscription notices. Marketing emails remain optional, and you can opt out of them at any time via the unsubscribe link in any marketing message.

3. Not therapy, counseling, or healthcare

Lirra incorporates relationship science and insights informed by licensed mental health professionals into certain compatibility features. These features are educational and informational only and do not constitute psychological testing, diagnosis, treatment, therapy, or clinical recommendations. The Services are a dating platform — they do not constitute therapy, counseling, coaching, psychological or medical advice, or healthcare of any kind, and are entirely separate from any clinical services offered by Beneva Health & Behavioral Services Inc.

No clinician–patient, therapeutic, fiduciary, or other professional relationship is created between you and Lirra, Beneva Health & Behavioral Services Inc., or any individual involved in the design or operation of the Services, and no such individual provides advice, diagnosis, or treatment to users through the Services. To the maximum extent permitted by applicable law, neither Lirra nor any licensed professional involved in the design of the Services shall be liable to you for the decisions you make, the interactions you have, or the outcomes you experience in connection with your use of the Services. If you are experiencing a mental health emergency, call 911 or the 988 Suicide & Crisis Lifeline.

4. Matching, artificial intelligence, and no guarantees

Lirra may use artificial intelligence, machine learning models, and automated decision-making systems to improve compatibility matching, recommend conversations, suggest events, and personalize your experience. AI-generated recommendations are intended solely to enhance your experience and should not be interpreted as factual statements, professional advice, guarantees of compatibility, or predictions of relationship success. We continually improve these systems, and results may vary between users.

Compatibility scores, recommendations, and match percentages are estimates generated using available information and proprietary algorithms. They are intended to assist users and should not be interpreted as guarantees of relationship success or compatibility.

Lirra does not guarantee:

• that you will receive matches;
• that you will enter into a relationship;
• that any match will respond;
• that any relationship will be successful; or
• that any member is compatible with you.

Some features may be experimental or beta and may change or be removed without notice.

5. Safety; interactions with other members

You are solely responsible for your interactions with other members. Unless expressly stated, Lirra does not routinely perform criminal background checks, sex offender screening, financial screening, employment verification, or identity verification on members. Lirra may, but is not obligated to, use identity verification technologies, selfie verification, fraud detection tools, or third-party verification services to improve community safety. We work to reduce fake profiles but cannot guarantee that every account is authentic, and we make no representations about the conduct, identity, intentions, or statements of any member.

When connecting with other members, we encourage you to follow basic dating safety practices:

• meet in public places;
• tell someone where you're going;
• arrange your own transportation;
• trust your instincts;
• never send money or share financial information; and
• report suspicious behavior.

Reporting and enforcement

Users can report inappropriate content and behavior directly within the app. Members may report users for harassment, impersonation, scams, threats, inappropriate content, or other violations. We may investigate reports and take action including warnings, suspension, permanent removal, or referral to law enforcement. We reserve the right (but have no obligation) to monitor, review, or moderate content and disputes between members. You agree that Lirra is not responsible for the conduct of any member, on or off the Services.

6. Events

Lirra may facilitate or promote real-world events, including singles events and scheduled dates. Participation in events is voluntary and at your own risk. To the maximum extent permitted by applicable law, Lirra is not responsible for injuries, property damage, criminal conduct, transportation, or other incidents occurring before, during, or after events, whether organized by Lirra, its partners, or members.

7. Membership, purchases, and billing

• Purchases through app stores. Subscriptions and in-app purchases are processed by Apple's App Store or Google Play under their terms. Billing, renewal, cancellation, and refunds for those purchases are managed through your app store account, not by Lirra directly. Apple is not responsible for refunds except as required under its policies; Google processes payments for purchases made through Google Play and determines refunds where applicable under its policies.
• Automatic renewal. Paid subscriptions renew automatically at the then-current price until you cancel through your app store settings at least 24 hours before the end of the current period. Deleting the app or your account does not cancel a subscription.
• Refunds. Except where required by law or by app store policy, purchases are non-refundable, and there are no refunds or credits for partially used periods.
• Changes to subscriptions. We may add, modify, discontinue, or replace subscription benefits without creating liability, subject to applicable law and any required notice. Pricing changes apply to renewal periods after notice to you.
• Virtual items. Any virtual items or premium features are licensed, not sold, have no cash value, and may be modified or discontinued.

8. Your content

"Your Content" means the photos, text, questionnaire responses, messages, and other material you post or submit through the Services. You retain ownership of Your Content. You grant Lirra a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, use, copy, display, reproduce, adapt, modify (for example, formatting), and distribute Your Content solely for the purposes of operating, developing, providing, promoting, and improving the Services and researching and developing new ones. This license ends when Your Content is deleted from our systems, except as needed for legal compliance, safety investigations, and backup purging as described in our Privacy Policy.

You represent that you own or have the necessary rights to Your Content, that it is accurate as it relates to you, and that it does not violate these Terms or any law. We reserve the right to remove, without notice, any content that we determine is misleading, fraudulent, deceptive, AI-generated impersonation, sexually exploitative, non-consensual intimate imagery, violent, illegal, or otherwise in violation of these Terms or our Community Guidelines, or that we reasonably believe creates risk or harm.

Feedback

If you provide suggestions, ideas, or other feedback about the Services, Lirra may use that feedback for any purpose without restriction or compensation to you.

9. Community rules

You agree that you will not:

• misrepresent your identity, age, or affiliations, impersonate any person, engage in catfishing, or use AI-generated images or content to impersonate any real or fictitious person;
• post or share non-consensual intimate imagery (including so-called "revenge porn"), deepfake images of any person, or sexually exploitative content of any kind;
• use the Services for any commercial purpose, including advertising, solicitation, spam, pyramid schemes, or promotion of goods, services, or events, without our written consent;
• buy, sell, rent, or transfer accounts;
• harass, stalk, intimidate, defame, or abuse any person, or post content that is hateful, discriminatory, obscene, or sexually explicit;
• promote, support, or coordinate with hate organizations, or use the Services to coordinate illegal activity;
• engage in, facilitate, or promote human trafficking, sexual exploitation, or exploitation of any kind;
• request or send money from or to other members, or engage in any scam, fraud, or deceptive scheme;
• post content depicting or involving anyone under 18, or use the Services to harm or attempt to harm minors in any way;
• share other members' personal information without consent, or use members' information for any purpose outside the Services;
• use bots, scrapers, or other automated means to access the Services, or copy, reverse engineer, or create derivative works of the Services;
• upload viruses or malicious code, probe or circumvent our security measures, or interfere with the operation of the Services; or
• use the Services in violation of any applicable law or these Terms, or assist anyone else in doing so.

Additional standards of behavior are set out in our Community Guidelines at joinlirra.com/community-guidelines. We may investigate and take any action we deem appropriate for violations, including removing content, limiting features, suspending or terminating accounts, banning devices, and reporting to law enforcement.

10. Our intellectual property

The Services — including the Lirra name, logo, app, website, matching methodology, software, designs, and all content other than Your Content and other members' content — are owned by Beneva Health & Behavioral Services Inc. or its licensors and are protected by intellectual property laws. We grant you a personal, limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal, non-commercial use in accordance with these Terms. No other rights are granted.

11. Copyright policy (DMCA)

We respect intellectual property rights and expect members to do the same. It is our policy to respond to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act ("DMCA") and to terminate, in appropriate circumstances, the accounts of repeat infringers.

Copyright infringement notices

If you believe content on the Services infringes your copyright, send a written notice to our designated agent at [email protected] or by mail to Beneva Health & Behavioral Services Inc., Attn: DMCA Agent, 11 Apex Drive, Ste 300A, Marlborough, MA 01752, including: (a) a physical or electronic signature of the copyright owner or a person authorized to act on their behalf; (b) identification of the copyrighted work claimed to be infringed; (c) identification of the material claimed to be infringing and information reasonably sufficient to locate it; (d) your contact information; (e) a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; and (f) a statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner.

Counter-notices

If your content was removed and you believe the removal was a mistake or misidentification, you may submit a counter-notice to the same address including: (a) your physical or electronic signature; (b) identification of the removed material and its prior location; (c) a statement, under penalty of perjury, that you have a good-faith belief the material was removed as a result of mistake or misidentification; (d) your name, address, and telephone number; and (e) a statement that you consent to the jurisdiction of the federal district court for your judicial district (or, if outside the United States, the District of Massachusetts) and that you will accept service of process from the person who filed the original notice. If we receive a valid counter-notice, we may restore the material within 10–14 business days unless the original complainant files a court action.

Repeat infringers

We may terminate the accounts of members who are determined to be repeat infringers.

12. Third-party services

The Services may interoperate with or link to third-party services (such as Apple, Google, and sign-in providers). Your use of those services is governed by their own terms and privacy policies, and we are not responsible for them.

13. Termination and account deletion

You may stop using the Services and delete your account at any time in the app or at joinlirra.com/delete-account. Following deletion, your Personal Information is deleted or de-identified within the timeframes described in our Privacy Policy, unless we must retain certain information for legal, fraud prevention, security, or regulatory purposes.

We may suspend or terminate your account or access to the Services at any time, with or without notice, if we believe you have violated these Terms or our Community Guidelines, created risk or possible legal exposure for us or our members, or for any other reason permitted by law. Upon termination, your license to use the Services ends. Sections that by their nature should survive termination (including Sections 3, 4, 5, 6, 8, 10, 11, and 14–18) survive.

14. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE UNINTERRUPTED AVAILABILITY OF THE SERVICES. LIRRA DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT ANY MATCH, INTRODUCTION, OR RELATIONSHIP WILL RESULT FROM YOUR USE OF THE SERVICES, OR THAT ANY CONTENT OR INFORMATION PROVIDED BY MEMBERS IS ACCURATE OR THAT ANY ACCOUNT IS AUTHENTIC. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL LIRRA, BENEVA HEALTH & BEHAVIORAL SERVICES INC., OR THEIR OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, OR ANY LICENSED PROFESSIONAL INVOLVED IN THE DESIGN OF THE SERVICES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR EMOTIONAL DISTRESS, OR FOR ANY DAMAGES ARISING FROM YOUR INTERACTIONS OR RELATIONS WITH OTHER MEMBERS OR PERSONS YOU MEET THROUGH THE SERVICES, WHETHER ONLINE OR OFFLINE, OR FROM YOUR PARTICIPATION IN ANY EVENT, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO LIRRA IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) US $100. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.

16. Indemnification

To the extent permitted by law, you agree to indemnify, defend, and hold harmless Lirra, Beneva Health & Behavioral Services Inc., and their officers, directors, employees, contractors, and agents from and against any claims, demands, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to Your Content, your use of the Services, your participation in any event, your conduct toward or interactions with other members, or your violation of these Terms or any law or third-party right.

17. Dispute resolution; arbitration; class waiver

• Informal resolution first. Before filing a claim, you and Lirra agree to try to resolve the dispute informally by written notice to [email protected] (or, from us, to your registered email), followed by a good-faith 60-day negotiation period.
• Binding arbitration. Except for small-claims matters and claims for injunctive relief relating to intellectual property or unauthorized use of the Services, any dispute arising out of or relating to these Terms or the Services will be resolved by final, binding individual arbitration administered by JAMS/AAA under its applicable consumer rules, before a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.
• Class action and jury trial waiver. You and Lirra each waive the right to a jury trial and the right to participate in any class, collective, consolidated, or representative action. Disputes will be resolved only on an individual basis.
• Opt-out. You may opt out of this arbitration agreement by emailing [email protected] with your name and account email within 30 days of first accepting these Terms. Opting out does not affect any other provision of these Terms.
• Governing law and venue. These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law rules. Any claims not subject to arbitration must be brought in the state or federal courts located in Middlesex County / District of Massachusetts, and you consent to their jurisdiction.

18. App store terms

If you downloaded the app from Apple's App Store, you acknowledge that these Terms are between you and Lirra only, not Apple; that Apple has no obligation to provide maintenance or support for the app; that Apple is not responsible for refunds except as required under its policies; that Apple is not responsible for addressing any claims relating to the app, including product liability, legal compliance, and intellectual property claims; and that Apple and its subsidiaries are third-party beneficiaries of these Terms with the right to enforce them against you. Your use of the app must also comply with the Apple Media Services Terms and Conditions, including the Licensed Application End User License Agreement.

If you downloaded the app from Google Play, you acknowledge that Google processes payments for purchases made through Google Play and determines refunds where applicable under its policies, and your use of the app must also comply with the Google Play Terms of Service.

19. Consumer rights

Nothing in these Terms limits any non-waivable rights you may have under applicable consumer protection laws. California residents may have additional statutory rights where applicable, including rights under the California Consumer Privacy Act as described in our Privacy Policy. If you use the Services from the United Kingdom or the European Union, you may benefit from mandatory consumer protections and data protection rights (including under the GDPR and UK GDPR) under the laws of your country of residence, and nothing in these Terms is intended to limit those rights. Where local law provides greater protections than those described in these Terms, those legal protections apply.

20. General

• Changes to these Terms. We may update these Terms from time to time. If we make material changes, we will notify you through the app or by email before they take effect. Your continued use after changes take effect means you accept the updated Terms.
• Force majeure. Lirra is not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including internet or infrastructure outages, natural disasters, wars, cyberattacks, labor strikes, and government actions.
• Electronic signatures and records. You agree that electronic acceptance of these Terms constitutes your legal signature, and you consent to receiving records and disclosures electronically.
• Export control. You agree not to use the Services in violation of U.S. export laws or sanctions, and you represent that you are not located in an embargoed country or on any U.S. government restricted-party list.
• Entire agreement. These Terms, together with the Privacy Policy, the Community Guidelines, and any additional terms you agree to for specific features, are the entire agreement between you and Lirra regarding the Services.
• Severability. If any provision is found unenforceable, it will be modified to the minimum extent necessary, and the rest of these Terms remain in effect.
• No waiver; assignment. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets.
• Notices. We may provide notices to you through the app or to your registered email address.

21. Contact us